Blst | Returns and complaints

Returns and complaints

Return domestic ordres (Norway)

Please contact us at return@blst.no with the following if you want to make a return:

  1. Please fill in the subject with your order.no
  2. Let us know why you want to return
  3. We will send you a return label

After notifying us, we would like you to follow these steps:

  1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached.
  2. Make sure that you have contact us and informed us before you make a return.
  3. Place the item in the orginal shpping box or any other carton and seal the package properly.
  4. Put the return label on the outside of the box.
  5. Deliver it at your local post office. Remember to ask Posten/Bring for your return-receipt with tracking number.
  6. If your return is accapeted, your return will be refunded within 14 days from time of arrival.

There will be a delivery return fee of 99 NOK in Norway.

Exchanges

Purchased items are not exchangeable into a different size and/or color. Exchanges are handled in the same manner as a return. You need to place another order of your desired product/size and we will ship this to you while your return/refund are being processed. We practice a 14 days return-period, from the day that you receive your order. Returns that are returned outside the return-period of 14 days can be denied and shipped back to you.

Complaints

Please contact us at hello@blst.no for any complaints. We need to accept this before we can make any refund or compensated. Please send us a detailed description of how the error appeared on the product, and how you found it first time. Please also include pictures that clearly presents the error with your product.