Please contact us at firstname.lastname@example.org with the following if you want to make a return:
After notifying us, we would like you to follow these steps:
Purchased items are not exchangeable into a different size and/or color. Exchanges are handled in the same manner as a return. You need to place another order of your desired product/size and we will ship this to you while your return/refund are being processed. We practice a 14 days return-period, from the day that you receive your order. Returns that are returned outside the return-period of 14 days can be denied and shipped back to you.
Please contact us at email@example.com for any complaints. We need to accept this before we can make any refund or compensated. Please send us a detailed description of how the error appeared on the product, and how you found it first time. Please also include pictures that clearly presents the error with your product.